c 77 | Privacy Policy and How We Protect Your Data

1

Introduction & applicability

c 77 (www.c77.wine) is an online betting and gaming platform operated for users in Bangladesh. This privacy policy explains how we collect, use, and protect your personal data.

c 77By using the website or app, you agree to this privacy policy. It applies to registered members, guest users, and anyone who interacts with us in any way.

We believe transparency is the foundation of trust. This privacy policy is written in plain language with no hidden clauses or complex legal jargon, so every user has a clear understanding of how their data is handled.

2

What data we collect

c 77 Various types of information are collected. The reasons behind each type are explained in detail below.

Information Collected During Registration

Full name & date of birth
Email address & mobile number
Bangladeshi Address & District
Username & password (stored in encrypted form)
Preferred language & currency

KYC verification details

National ID (NID) or passport copy
Driving license or other government-issued ID
Proof of residence (utility bill or bank statement)
Selfie photo (for identity verification)

Payment Information

BKash, Nagad or Rocket account number
Transaction History & Amounts
Deposit & Withdrawal Records

Automatically Collected Information

IP Address & Device Type
Browser Version & Operating System
Page Visit History & Duration
Click & Scroll Behaviour
Referral Source & Search Keywords

Please note: We only collect information that is genuinely necessary to provide our services. We do not ask for excessive or irrelevant data.

3

How your data is used

c 77 Collected data is used only for specific purposes. The table below clearly shows what each piece of information is used for:

Data Type	Purpose of use	Legal basis
Name, date of birth	Age Verification & Identity Confirmation	Legal obligations
Email, Mobile	Account notifications & security alerts	Performance of a contract
Payment Information	Transaction Processing & Fraud Prevention	Performance of a contract
KYC documents	Compliance with Regulatory Requirements	Legal obligations
Browsing Data	Service Improvement & Personalization	Legitimate Interest
IP Address	Security Monitoring & Location Verification	Legal obligations

Additionally, c 77 With your consent, we may send you special offers, bonuses, and promotional messages. You can withdraw this consent at any time from your account settings.

Our Clear Commitments

c 77 Your personal information is never sold to advertisers or third parties. Your data is used solely for the purpose of delivering our services.

4

How Long We Retain Your Data

c 77 No data is retained beyond what is necessary. The following policies guide how long information is stored:

Active account data: Retained for as long as your account remains active.
Closed account data: Generally retained for up to 5 years as required by law.
Payment records: Retention of up to 7 years is mandatory as required by financial regulators.
KYC Documents: Kept for up to 5 years to meet legal requirements.
Log Data: Security logs are automatically deleted after 90 days.
Marketing consent: Withdrawing consent will result in your immediate removal from all marketing lists.

Once the retention period expires, your data is securely deleted or fully anonymised so that you can no longer be identified in any way.

5

Sharing Information with Third Parties

c 77 Your data is never shared with others except in the limited circumstances outlined below. In every case, protecting your interests remains our priority.

Payment Processors

To process transactions, necessary information is shared with approved payment gateways including bKash, Nagad, and Rocket. These partners have their own privacy policies and are bound to protect your data.

Regulatory & Law Enforcement Authorities

We may be required to disclose information under legal obligation upon receipt of a court order or government directive. Sharing specific data with the Bangladesh Financial Intelligence Unit (BFIU) for anti-money laundering purposes is also mandatory.

Technology service providers

Trusted technology partners are used for hosting, cybersecurity, and customer support operations. These partners operate under strict confidentiality agreements and are not permitted to use your data for their own purposes.

Important: Outside of the above cases c 77 Your personal data is never shared with any third party. Selling data to advertisers or data brokers is strictly prohibited.

6

Cookies & tracking technologies

c 77 The website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve your experience on the site.

Types of cookies we use

Essential Cookies: These cookies are essential for maintaining your login session and ensuring site security. Disabling them will prevent the site from functioning properly.
Functional Cookies: These cookies remember your preferred language, theme, and other settings.
Analytics Cookies: Used to understand which pages are visited most and where users are running into difficulties.
Performance Cookies: Helps monitor site speed and performance.

Manage Cookies

You can disable or clear cookies at any time from your browser settings. However, disabling essential cookies may limit access to many features on the site.

7

Your Rights

c 77Every user registered with us has the following rights over their personal data. To exercise any of these rights, email support@c77.wine.

Right to Access Your Data

You can request to see what data we hold about you. A full copy will be provided within 30 days.

Right to rectification

You can request corrections to any inaccurate or outdated information. Most corrections are completed within 7 business days.

Right to erasure

If you close your account, you can request that your data be deleted — specifically any information we are not legally required to retain.

Right to Data Portability

You may request a copy of your data downloaded in a readable format (CSV or JSON).

Right to Object to Processing

You may object to your data being used for marketing or personalised advertising at any time.

Right to Restrict Processing

Under certain circumstances, you can request that the processing of your data be temporarily suspended.

8

Our Data Security Measures

c 77 We use industry-leading security technology to protect your data. Our security systems are monitored continuously and updated on a regular basis.

SSL/TLS Encryption: All communication between your browser and our servers is secured with 256-bit SSL encryption.
Password hashing: Your password is never stored in plain text — only a bcrypt hash is kept.
Two-factor authentication (2FA): OTP verification is enabled on your account as an added layer of security.
Firewall & DDoS Protection: An advanced Web Application Firewall (WAF) protects our servers against cyber attacks.
Regular Security Audits: Third-party security specialists conduct regular penetration tests.
Restricted access policy: Only authorised staff can access specific data, and every access is logged.

What happens in the event of a data breach? In the event of a security breach, affected users will be notified by email within 72 hours and immediate steps will be taken to resolve the issue.

9

Children's Privacy

c 77-'s services are strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

If we become aware that data has been collected from a minor, the account will be closed immediately and all associated data permanently deleted. Our KYC verification process is designed specifically to prevent minors from registering.

If you believe a minor is using our platform, please contact us at support@c77.wine and we will take prompt action.

10

Policy Changes & Updates

c 77 This privacy policy may be updated from time to time. If any significant changes are made, we will notify you in the following ways:

Notifications will be sent directly to your registered email address.
A notice will be displayed on the site homepage
The "Last Updated" date at the top of this page will be revised
Re-consent may be required for major changes

If, even after the changes, you c 77 continued use of the platform will be taken as your acceptance of the updated policy. We recommend checking this page regularly.

11

Get in Touch

For any questions, requests, or complaints regarding this privacy policy, please contact us directly. Our dedicated privacy team is always on hand to help.

Email

support@c77.wine

We typically respond within 24 hours

Live Chat

From any page on the site

24/7 support available in Bangla

For any data requests (access, correction, or deletion), please include in the subject line of your email "Privacy Request" Write and send your request from the email address registered to your account. Once your identity is verified, the process will be completed within 30 days.

C 77 Privacy Policy — Your data is safe with us